Refund policy

At MidlandBatteries, we value your satisfaction and want to ensure a smooth return process in case you need to return a product or encounter any issues. Please take a moment to familiarize yourself with our return policy

  • Return Process:

    • To start a return, please get in touch with our dedicated customer support team and provide them with your order details and the reason for the return.

    •  The return request must be initiated within 15 days from the date of purchase.

    • Once your return is approved, you will receive detailed instructions on how to proceed with the return.

  • Return Shipping:

    • Please note that customers are responsible for covering the shipping costs associated with the return, except in cases where the return is due to a defective or incorrect item sent by MidlandBatteries.
    • We recommend using a reliable shipping method with tracking and insurance to ensure the safe return of the product.

  • Refunds or Exchanges:

    • Once we receive and inspect the returned item, we will initiate the refund or exchange process.
    • Refunds will be issued to the original payment method used for the purchase.
    • If you opt for an exchange, we will ship the replacement item(s) once the return is processed.

  • Warranty:

    • We proudly offer a 2-year warranty on all our products, starting from the date of purchase.
    • The warranty covers manufacturing defects and malfunctions that occur under normal usage conditions.
    • If you encounter any issues covered by the warranty, please contact our customer support team, and we will assist you accordingly.

  • Damaged or Defective Items:

    • If you receive a damaged or defective item, please notify us immediately, and if possible, provide photographic evidence.
    • We will promptly arrange for a replacement or refund, depending on the nature of the issue.

Please bear in mind that our return policy is subject to change without prior notice. Any updates or modifications will be communicated through our website.

If you have any further questions or require assistance regarding returns or warranty claims, our dedicated customer support team is here to assist you.